This External Privacy and Cookie Policy ("Policy") is used by Tickgetr. Tickgetr can be reached at info@tickgetr.be
1.2
This Policy consists of two sections:
Section A: The processing of Personal Data
Section B: The use of Cookies/Tokens
1.3
Section A is intended to explain why and how data that identifies or could identify natural persons (“Personal Data”) is processed by Tickgetr through, for example, the ticket service platform (“Platform”). Unless indicated otherwise, Tickgetr is the ‘controller’ as referred to in the General Data Protection Regulation (“GDPR”) for the processing of Personal Data as further explained in this Policy.
1.4
Section B is intended to inform you about the use of cookies and similar technologies on the websites tickgetr.be, tickgetr.com, or ‘tickgetr’ followed by any other top-level domain maintained by Tickgetr.
2. Section A: Privacy of Personal Data
2.1
Tickgetr may process your Personal Data in the following situations:
You are a user of the Platform, for example, by purchasing an (e)Ticket from the organiser of an event (‘Organiser’) via the Tickgetr Platform;
You are a prospect of Tickgetr;
You are a client of Tickgetr (Organiser);
You are a supplier of products and services to Tickgetr;
You are a job applicant or you work for Tickgetr in another capacity.
2.2
The Personal Data that Tickgetr may process includes:
Your first and last name;
Your contact details;
Your address details;
Your gender;
Your date of birth/age;
Your email address;
Your bank account number;
Further Personal Data, depending on the nature of the relationship that Tickgetr has with you.
2.3
In addition to this Personal Data, you may provide further Personal Data to us when you contact us. This concerns the following categories of Personal Data:
The Personal Data that you provide to Tickgetr during the course of the services that we perform for you, such as, but not limited to, the (special) Personal Data required to further identify you.
The Personal Data that Tickgetr obtains when you use our Website, when you contact us, or communicate with us otherwise, whether on behalf of a company or not.
2.4
When you purchase an (e)Ticket via the Platform, you may be requested to personalise the (e)Tickets you purchased, including (e)Tickets you purchased for others. Please note that Tickgetr is not the data controller with regard to the processing of this Personal Data. As the Organiser of the event determines how the (e)Ticket may be personalised and, therefore, determines the purposes and means of such processing, the Organiser qualifies as the data controller. We recommend viewing the privacy notice of the Organiser to receive more information on the processing of your Personal Data in this regard.
3. Sources
3.1
In principle, the user of the Platform provides Personal Data to Tickgetr via the Platform. An Organiser can also forward Personal Data to Tickgetr, which means that Tickgetr does not receive this Personal Data directly from you. Tickgetr obtains Personal Data directly from you if:
You use the Platform;
You purchase an (e)Ticket from an Organiser via the Platform;
You apply for a job at Tickgetr;
You complete the contact form on our Website.
4. Lawful Basis of Processing
4.1
Tickgetr is an individual data controller and determines the purpose and means for the processing of Personal Data unless otherwise indicated by this Policy. Tickgetr bases the processing of your Personal Data on one of the following lawful bases:
The processing is necessary to represent the legitimate interests of Tickgetr or a third party, such as Tickgetr's interest in analyzing the use of its Platform and creating (pseudonymized) statistics of the purchasing of (e)Tickets for events, except when the interests or fundamental rights and freedoms of you that require protection of Personal Data outweigh those interests, especially when the data subject is a child.
Insofar as necessary, your consent will be requested for the processing of your Personal Data.
5. Purposes
5.1
As the controller, Tickgetr determines the purposes and means for processing Personal Data. The purposes for processing include:
Analyzing Platform usage and simplifying the (e)Ticket purchasing process for users.
Facilitating the recruitment of new employees.
Verifying user identities.
Providing a Platform for users through an Account.
5.2
Failure to provide Personal Data may prevent Tickgetr from performing its services or fulfilling its obligations as intended.
6. Retention
6.1
Tickgetr retains the collected Personal Data only as long as necessary for the purpose for which it was originally collected. Additionally, Tickgetr may be required by law to retain Personal Data for a period of seven years. Tickgetr will not retain Personal Data for a longer period unless legally obligated to do so.
7. Recipients and Transfer
7.1
Tickgetr transfers Personal Data to third parties, known as 'recipients,' when necessary to achieve the purposes outlined by the controller and included in this Policy. The categories of recipients of Personal Data include:
Our suppliers, such as cloud hosting providers, CRM services, payment services, email services, and analytics services;
Our business relations, including clients, customers, and contractors, for the execution of an agreement with Tickgetr or in the context of our normal business operations with you;
Our auditors, legal advisors, accountants, and other consultants;
Providers of tools to analyze the use of our Website, as detailed in our cookie/token policy (see below);
Governmental bodies, courts, supervisory authorities, law enforcement, or intelligence agencies, if we have a legal obligation to provide them with Personal Data;
Other recipients with whom you explicitly or implicitly agree in the performance of Tickgetr's services for you or the company you work for.
8. Possible Recipients and Transfers
8.1
In addition to the recipients mentioned in Article 7, Tickgetr may disclose or grant access to Personal Data in the following situations, which will be communicated by Tickgetr:
If Tickgetr is involved in a purchase or sale, Personal Data may be provided to the potential buyer and will be handled in accordance with this Policy.
If Tickgetr is required to provide Personal Data due to a legal obligation or to enforce this Policy, the general terms and conditions, or the agreement with you, in order to protect the rights, property, and freedoms of Tickgetr, its customers, or others.
9. International Transfer
9.1
Third parties that access your data might be located outside the European Economic Area (EEA). When transferring data for which we are responsible to countries outside the EEA (so-called ‘third countries’), we ensure ‘appropriate safeguards.’ Specifically, we contractually bind recipients of personal data to protect your data using the Standard Contractual Clauses (SCCs) as approved by the European Commission. We will assess in advance (where necessary, with the help of the recipients in third countries) on a case-by-case basis if the law or practice of the third country diminishes the effectiveness of the SCCs. In such cases, we will implement supplementary measures that address these gaps in protection and bring it up to the level required by EU law.
10. Security
10.1
The security of Personal data is of utmost importance to Tickgetr. Therefore, we have implemented appropriate measures and safeguards to protect your data. These measures comply with the requirements of the GDPR.
11. Rights
11.1
Depending on the situation and subject to certain conditions, you have the following rights:
The right to request access to your Personal data from the controller.
The right to request the rectification of your Personal data from the controller.
The right to request the removal of your Personal data from the controller.
The right to request whether the processing of your Personal data can be restricted.
The right to object to the processing of your Personal data by the controller.
The right to data portability.
Where processing is based on consent: the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
The right to submit a complaint to the supervisory authority.
11.2
To exercise these rights, Tickgetr may request specific additional information. This additional information is only processed for the purpose of exercising the aforementioned rights.
12. Questions
12.1
For questions about the processing of Personal data by Tickgetr and for requests regarding your Personal data, you can contact Tickgetr via the details provided in Article 1.1 of this Policy.
13. Section B: Use of Firebase Tokens and Permission
13.1
Firebase tokens are small data packages sent to your browser and stored on your device when you visit different websites. Tickgetr uses these tokens to ensure the Website functions as intended. For example, tokens help maintain session data and prevent contact details from disappearing. Other tokens allow us to analyze Website usage anonymously, gather feedback, share content on social media, and display relevant advertisements on third-party websites.
13.2
When you first visit the Website, you are asked to agree to the use of Firebase tokens. If you wish to withdraw your permission, you can adjust your browser settings to remove the placed tokens or notify us directly, and discontinue use of the Website.
14. Use of Firebase Tokens and Permission
14.1
Firebase tokens are small data packages sent to your browser and stored on your device when you visit different locations on the internet. Tickgetr uses these tokens to ensure that the Website functions as intended. They help maintain session data, store user preferences, analyze website usage anonymously, facilitate feedback, share content on social media, and display relevant advertisements on third-party websites.
14.2
When you first visit the Website, you are requested to agree to the use of Firebase tokens. If you wish to withdraw your permission, you can adjust your browser settings or contact us directly to manage your preferences.
15. Purposes
15.1
Tickgetr uses Firebase tokens on the Website to:
Ensure optimal website performance.
Develop and improve the Website.
Store preferences such as language, location, and orders.
Facilitate contact via the Website.
Analyze Website usage.
Create usage statistics.
16. Types of Firebase Tokens Used
16.1
Here is an overview of the types of Firebase tokens used, their functions, and their duration of activity:
Tokens for Proper Website Functioning: These tokens ensure the Website functions correctly, such as remembering contact details.
Tokens for Website Analytics: These tokens help Tickgetr understand which parts of the Website are viewed the most, using third-party software to create anonymized statistics.
Tokens for Social Media Sharing: These tokens enable sharing of Website content on social media, allowing third parties to collect personal data.
Other Tokens: Tickgetr may not always have insight into third-party tokens placed via the Website. If you encounter such tokens, please contact us or the third party directly for information.
17. Browser Settings
17.1
If you do not agree with the use of Firebase tokens, adjust your browser settings to receive warnings before tokens are placed, refuse all or specific tokens, or remove placed tokens. Note that these settings must be adjusted for each browser and device used.
17.2
Disabling tokens may impact Website functionality and visibility of certain features. Refusing tokens does not eliminate advertisements but may reduce their personalization.
17.3
Refer to your browser's help function for more information on managing token settings.