Frequently Asked Questions

No, you don’t need an account to order tickets. An account is only required if you’re an event organizer. As a visitor, you can access your tickets via email sent after payment confirmation.

If you didn’t receive your tickets via email, please check your spam folder. If you still encounter issues, contact us at info@tickgetr.be before the event. Please provide your order email and event name.

You can access your tickets again from our Lost Ticket page, your tickets will be sent to you via email. If you continue to experience issues, contact us at info@tickgetr.be before the event. Please include your order email and event name.

A refund is not automatically available because you bought too many tickets. Contact the organiser using the event page. The published conditions and your statutory rights determine whether a refund applies. Read our refund policy.

Leisure events on a fixed date generally do not have a fourteen-day cooling-off period. If you cannot attend, contact the organiser; their conditions and your statutory rights still apply. Cancellation or a significant change may give rise to other rights. Read our refund policy.

Per order, the service fee is €0.35 for the first ticket and €0.20 for each additional ticket in the same order. The formula is identical for Bancontact.

As the organiser, you are the first point of contact for ticket buyers. Inform them about the cancellation and follow your published conditions and statutory obligations. Contact info@tickgetr.be if you need technical help with a refund. A submitted request is not yet a completed refund. Read the refund policy.

You do not need a separate scanner. Use the free Tickgetr app for Android and iOS to scan QR tickets on your smartphone. You can connect multiple helpers to the same event. Use an internet connection to keep scans up to date across devices.

Your balance and payout status are tracked through Digiteal. Exact availability and timing depend on verification status and Digiteal processing.

Yes, a receipt will be sent to the buyer via email after a successful purchase.

Yes. When creating your event, choose whether your organisation or the ticket buyer pays the service fee. You can change this in your event dashboard until the first ticket is sold. After the first sale, this choice is locked. The fee is €0.35 for the first ticket and €0.20 per extra ticket in the same order. See prices and examples.

Light onboarding does not require waiting for a full application review. Once Digiteal receives your basic registration and your payment account is ready, you can sell tickets and receive payouts. Expect more than €3,000 in incoming payments over the last 365 days, without deducting refunds? Start with the full application. Digiteal usually reviews full applications within one business day; additional checks may take longer. See how it works and registration.

Tickgetr is built for youth organisations, youth movements and student clubs in Belgium. Sell tickets for parties, quizzes, dinners, summer bars and club nights. Manage ticket types, discount codes, free volunteer tickets and sponsor logos from the same event dashboard.