No, you don’t need an account to order tickets. An account is only required if you’re an event organizer. As a visitor, you can access your tickets via email sent after payment confirmation.

If you didn’t receive your tickets via email, please check your spam folder. If you still encounter issues, contact us at info@tickgetr.be before the event. Please provide your order email and event name.

You can access your tickets again from our Lost Ticket page, your tickets will be sent to you via email. If you continue to experience issues, contact us at info@tickgetr.be before the event. Please include your order email and event name.

Yes, we can process refunds. Please contact the event organizer with a good reason for assistance.

Yes, orders made through Tickgetr are refundable. However, tickets are not transferable.

Per order, the service fee is €0.35 for the first ticket and €0.20 for each additional ticket in the same order. The formula is identical for Open Banking and Bancontact.

If you cancel your event, you can refund buyers from your event dashboard reports page. If you have any issues, contact us at info@tickgetr.be.

No, Tickgetr does not offer scanner rentals. This is also not necessary because you can turn every mobile device into your own scanner!

Your balance and payout status are tracked through Digiteal. Exact availability and timing depend on verification status and Digiteal processing.

Yes, a receipt will be sent to the buyer via email after a successful purchase.